Otherwise, for business customers, carefully check the numbers and characters you're entering. If you're setting up Microsoft 365 Family or Personal, you need to redeem your product key at. If your product key is for Office 365 Solo, redeem it at /setup." If you're using Office 365 Solo in Japan: "Sorry, this is an invalid product key. If your product key is for Microsoft 365 Personal or Microsoft 365 Family, redeem it at /setup." Product key error help with Microsoft 365 for business Error message when you enter your product key. Need help immediately? Call Microsoft Support.įor help with a Microsoft 365 Family or Microsoft 365 Personal product key, see Using product keys with Microsoft 365. If there's an error message when you try to redeem a product key for Microsoft 365 for business, try these common solutions. Problems with your Microsoft 365 for business product key?
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